Computer & Network Support Tech

Position Summary

Metro Data, Inc. seeks a Full-Time "Computer & Network Support Tech" to interface directly with clients, provide excellent customer service and document work performed.  Serving in a "consultant" role, this person will recommend, develop and implement hardware and software systems. This position will play a key role in the service department team and report to the IT Service Manager.  

Position Responsibilities Include

  • Manage IT needs for clients including network infrastructure, workstations (desktop support) and servers.
  • Manage and maintain backups, and provide regular reports of their status.
  • Manage and maintain antivirus deployments, and provide regular reports of their status.
  • Deploy new workstations, servers and networks.
  • Work with clients and vendors to recommend hardware and software solutions.
  • Implement systems for monitoring, reporting and verification of client systems' health.
  • Perform recurring workstation and server maintenance.
  • Provide POP/IMAP email support and migration to clients on Windows, Linux, OS X, Android and iOS.
  • Perform bench-level repair for any equipment that can not be serviced on site.

Necessary Skills and Qualifications

  • At least five years of professional technical experience.  Bachelors Degree preferred.
  • Ability to work with high profile and very demanding clients.
  • Understanding of professional standards when dealing with clients and colleagues (includes written and verbal communication).
  • Immaculate task management and project follow-up skills, including the ability to handle last-minute requests while staying on track with projects.
  • Excellent communication, documentation, problem solving and critical thinking skills.
  • Excellent customer service skills including interactions with clients and vendors.
  • Excellent desktop support skills, data recovery and migration skills (including email) and virus/malware removal skills.
  • Strong understanding of email and email protocols.
  • Strong understanding of network hardware and concepts, including routers, switches, wireless access points and NAS devices.
  • Strong attention to detail and ability to stay on task with many concurrent projects.
  • Ability to keep manager and other team members informed about changes affecting clients and/or projects.
  • Ability to work independently and in a team with minimal supervision.
  • Ability to diagnose and repair hardware issues with desktops and laptops.
  • Ability to quickly learn new systems and concepts.
  • Experience and understanding of RAID technology.
  • Experience and understanding of wireless technology and implementations of multi-access point setups.
  • Experience with administering, migrating and performing disaster recovery of Windows Server and Exchange.
  • Familiarity with all versions of Microsoft Outlook and Exchange.
  • Reliable transportation as daily frequent travel is required.
  • Ability to lift at least 50 pounds.

Exceptional candidates will have these additional skills

  • Advanced knowledge of networking concepts and implementations including VPN (client and tunnels), DHCP, DNS, VLAN, and subnets.
  • Familiarity with virtualization environments, bootable PE media, backup software, antivirus software, QuickBooks, Legal and Accounting applications


Schedule and Salary: This is a full-time non-exempt position. Office hours are 8:30 AM to 5:00 PM, and there is a need to work occasional outside of normal business hours, including weekends. 
 

Applications

Qualified applicants should submit a cover letter, resume and salary requirements and include "Computer & Network Support Tech" in the subject of your submission.

Metro Data, Inc.
Attn: Hiring Manager
10534 York Road, Suite 202
Hunt Valley, Maryland 21030

Please - No phone calls regarding this position. Email submissions may be made 
to careers@metro-data.com. All submissions will be kept in strict confidence.

Under no circumstances should you send an email to ackbar@viabit.com .

Qualified applicants can submit resume with salary requirements to:

Metro Data, Inc.
Attn: Hiring Manager
10534 York Road, Suite 202
Hunt Valley, Maryland  21030

Please - No phone calls regarding this position.  Email submissions may be made to careers@metro-data.com.

All submissions will be kept in strict confidence.