Position Summary

Metro Data, Inc. seeks a Full-Time "Computer & Network Support Tech" to interface directly with clients, provide excellent customer service and document work performed.  Serving in a "consultant" role, this person will recommend, develop and implement hardware and software systems. This position will play a key role in the service department team and report to the IT Service Manager.  

Position Responsibilities Include

• Manage IT needs for clients including network infrastructure, workstations (desktop support) and servers.
• Manage and maintain backups, and provide regular reports of their status.
• Manage and maintain antivirus deployments, and provide regular reports of their status.
• Deploy new workstations, servers and networks.
• Work with clients and vendors to recommend hardware and software solutions.
• Implement systems for monitoring, reporting and verification of client systems' health.
• Perform recurring workstation and server maintenance.
• Provide email support and migration to clients on Windows, OS X, Android and iOS.
• Perform bench-level repair for any equipment that can not be serviced on site.

Necessary Skills and Qualifications

• At least five years of professional technical experience.  Bachelors Degree preferred.
• Ability to work with high profile and very demanding clients.
• Understanding of professional standards when dealing with clients and colleagues (includes written and verbal communication).
• Immaculate task management and project follow-up skills, including the ability to handle last-minute requests while staying on track with projects.
• Excellent communication, documentation, problem solving and critical thinking skills.
• Excellent customer service skills including interactions with clients and vendors.
• Excellent desktop support skills, data recovery and migration skills (including email) and virus/malware removal skills.
• Strong understanding of SMTP transactions and email protocols.
• Strong understanding of network hardware and concepts, including routers, switches, wireless access points and NAS devices.
• Strong attention to detail and ability to stay on task with many concurrent projects.
• Ability to keep manager and other team members informed about changes affecting clients and/or projects.
• Ability to work independently and in a team with minimal supervision.
• Ability to diagnose and repair hardware issues with desktops and laptops.
• Ability to quickly learn new systems and concepts.
• Experience and understanding of RAID technology.
• Experience and understanding of wireless technology and implementations of multi-access point setups.
• Experience with administering, migrating and performing disaster recovery of Windows Server and Exchange.
• Familiarity with all versions of Microsoft Outlook and Exchange.
• Reliable transportation as daily frequent travel is required.
• Ability to lift at least 50 pounds.

Exceptional candidates will have these additional skills

• Advanced knowledge of networking concepts and implementations including VPN (client and tunnels), DHCP, DNS, VLAN, and subnets.
• Familiarity with virtualization environments, bootable PE media, backup software, antivirus software, QuickBooks, Legal and Accounting applications

Schedule and Salary: This is a full-time non-exempt position. Office hours are 8:30 AM to 5:00 PM, and there is a need to work occasionally outside of normal business hours, including weekends. 
 

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